Job Description
description of job
Digital Service Manager
Swedium Global Services is the growing System Engineering and Solution Company, offers services like Semiconductor Engineering R&D Services, Embedded Systems Development, Custom Application Software Development, Web and Cloud Application Development, Testing Services, Consultancy and Outsourcing services to our clients across the globe for an onsite and offshore business model. Swedium Global is having presence in Sweden, Finland, Poland, Czech Republic and in India.
Location - Remote from India/Bangalore
Job Title - Digital Service Manager
The role acts as Digital Service Manager (DSM) for IBM i & IBM z hosting platforms (formerly iSeries/AS400 and Mainframe).
The consultant will function as a “Catcher”, receiving services from the split project and assuming operational ownership within Automotive IT.
The DSM will work closely with suppliers, internal platform architects, security, service management teams (Change/Incident/Problem), and other infrastructure stakeholders.
The role is part of the Automotive global Infrastructure Platform Team.
Task:
- Act as global Service Owner for IBM i & IBM z hosting platforms within Automotive IT.
- Manage day‑to‑day service operations, ensuring platform availability, reliability, and security. Manage the hosting supplier (Vendor mgmt) — including Finance, Contract fulfilment, SLA governance, RCA review, and continuous service improvement.
- Own the platform service roadmap, ensuring alignment with business needs, IT strategy, and cost efficiency.
- Oversee and control the service budget, forecasts, and financial governance.
- Support major incident handling and operational stability efforts.
- Collaborate with security to ensure compliance and risk mitigation.
- Work with architects and service management teams to ensure standards, processes, and operational excellence.
- Cooperate closely with the Industrial Platform Service Owner for mutual backup and alignment.
Qualification:
- Senior‑level experience as Hosting Service owner in a global outsourced IT environment, preferably IBM i and IBM z.
- Strong vendor management capability (SLAs, RCA follow‑up, performance, contract adherence).
- Proven ability to manage platform availability, reliability, performance, and security.
- Experience developing and driving service roadmaps, continuous improvement, and cost optimization.
- Strong stakeholder management and communication skills, able to translate technical topics to non‑technical audiences.
- Selfgoing, Structured, persistent, and methodical working style.
- Ability to work in a fast‑paced, dynamic, cross‑functional environment.
- Relevant academic background in Computer Science, Information Systems, or equivalent.